Return & Refund Policy

Last updated: October 24, 2026

We want you to love what you ordered. If something isn’t right, here is exactly how returns, exchanges and refunds work at Mready.

You can return eligible items within 30 days of delivery.
Returns requested within 14 days of delivery are refunded to your original payment method.
Returns requested between day 15 and day 30 after delivery receive store credit for the item value.
Your return is counted from the date you email us to request it. Requests made more than 30 days after delivery cannot be accepted.

To qualify for a return, items must be:

We inspect every return when it arrives. Items that do not meet these conditions are not eligible for a refund or store credit.

Custom-made, made-to-measure or personalized items, including custom sizes and color or design changes, unless they arrive damaged, defective or incorrect
Items that have been worn, washed, altered or damaged after delivery
Items returned without their original tags or packaging
Final sale and clearance items marked as such
Items returned more than 30 days after delivery

Email faisal7735@gmail.com with your order number, the item you want to return and the reason.
Wait for our reply with your return approval and the return address. Please do not send anything back before your return is approved, as unapproved parcels may not be accepted.
Pack the item securely in its original packaging and ship it with a tracked service.
Email us the tracking number once your parcel is on its way.

Return shipping is paid by the customer, unless we sent you a damaged, defective or incorrect item.
We recommend a tracked and insured service. We are not responsible for return parcels that are lost, damaged or delayed in transit.
International customers are responsible for any duties, taxes or customs charges on the return shipment.

When your return arrives, we inspect it and email you to confirm whether it has been approved.
Approved refunds are issued to your original payment method within 7 to 14 business days of inspection.
Refunds cover the price of the returned item. Duties, taxes and any shipping charges are not refundable.
Your bank or PayPal may take a few extra days to show the credit. If you have not received it 14 business days after approval, please contact us.

Store credit is issued for approved returns requested between 15 and 30 days after delivery.
The credit equals the price you paid for the returned item and is emailed to you as a code to use on your next order.

Need a different size or style? You can request an exchange within 30 days of delivery.
The quickest way is to return the original item using the steps above and place a new order for the one you want.
Exchanges depend on the condition of the returned item and on stock availability.

If your order arrives damaged, defective or different from what you ordered, email us within 3 business days of delivery.
Include your order number, a short description of the problem, and clear photos of the issue, the full product, the packaging and the shipping label.
Please keep all original packaging until the issue is resolved.
Once we confirm the problem, we will offer a replacement, repair, exchange, store credit or refund, and we will cover the return shipping.

Because every piece is made to order, you can cancel for a full refund within 24 hours of placing your order.
After 24 hours, production may already have started and cancellation may no longer be possible. Email us as soon as you can and we will do our best to help.

For any question about returns, exchanges or refunds, email us at faisal7735@gmail.com with your order number. We are here to help.

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