Thank you for shopping with Mready! We strive to ensure you are completely satisfied with your purchase. If you are not fully satisfied, please review our return policy below:
1. Eligibility for Returns
- Items must be returned within 15 days of the original purchase date.
- Products must be unworn, unused, and in the same condition as received, with all original tags and packaging intact.
- Custom-made or personalized items are not eligible for return unless there is a manufacturing defect.
2. Return Process
- To initiate a return, please contact our Customer Service team with your order number and reason for return.
- Once approved, you will receive a return authorization number and instructions on how to return your item(s).
- Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
3. Refunds
- Upon receiving and inspecting your return, we will notify you of the status of your refund.
- Approved refunds will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.
- Shipping costs are non-refundable.
4. Exchanges
- If you need a different size, color, or product, please initiate a return and place a new order for the desired item.
- Exchanges are only possible if the requested item is in stock.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of delivery.
If you have any questions or need assistance with your return, please reach out to our Customer Service team at faisal7735@gmail.com. We are here to help and ensure your experience with Mready is a positive one.
Thank you for choosing Mready!
